Frequently Asked Questions
When will I get my order?
We process all orders within 1–2 business days.
Once shipped, delivery typically takes 7–12 business days, depending on your location and local postal services.
Why can’t I find these products in stores?
Our products are offered exclusively online, allowing us to offer unique designs, premium quality, and better pricing without retail markups.
Is my payment information secure?
Absolutely.
Your information is protected with 256-Bit SSL Encryption, ensuring your data stays private, secure, and fully encrypted from checkout to delivery.
What should I do if there’s an issue with my order?
We’re here to help!
If something isn’t right, email info@nuvofficial.com and our support team will resolve the issue quickly.
Your satisfaction is our priority.
Where are you located?
We are based in Los Angeles, California, USA.
Our products are manufactured and sourced globally from trusted suppliers based on quality and product category.
Can I track my order?
Yes!
Once your order ships, you will automatically receive a tracking number via email or SMS.
You can also track your order anytime on our Order Lookup page.
What is your return policy?
If we made a mistake or your item arrived damaged, we will replace it 100% free or give you a full refund.
Just email info@nuvofficial.com with your order number and a description of the issue.
Please note: We cannot accept returns for buyer’s remorse or incorrect details entered at checkout.
Do you ship to my country?
Yes — we ship to nearly all major countries, including:
USA, Canada, UK, Australia, New Zealand, Denmark, Finland, Sweden, and more.
Shipping times may vary slightly for remote regions.
Why haven’t I received my order confirmation?
You should receive an order confirmation a few minutes after placing your order.
If you did not receive one:
1: Check your spam/junk folder
2: If it’s not there, email info@nuvofficial.com with your name and email address used at checkout
We’ll verify and resend it for you right away.
Can I change or cancel my order?
If your order has not yet shipped, we can update or cancel it for you.
Once your shipping confirmation email is sent, the order is already in transit and cannot be changed.
If you need assistance, contact info@nuvofficial.com immediately.
Will the package be delivered to my address?
Yes — orders are delivered directly to the shipping address you enter at checkout.
For USPS shipments, some packages may be routed to a nearby pickup location.
You can track your shipment anytime using your tracking number on www.usps.com.
I haven’t received my order — what should I do?
If the maximum delivery window (12 business days) has passed, email info@nuvofficial.com and our support team will look into it right away.
If you’re still within the delivery window, your package is still in transit. Thank you for your patience!