Refund Policy

30-Day Satisfaction Guarantee

The shipping fee is non-refundable because it is collected directly by the shipping carriers.

At Nuv we offer a 360-Degree Satisfaction Guarantee for genuine issues. If you are not satisfied with your purchase due to a problem with your order, you can contact our support team at info@nuvofficial.com and we will be happy to assist you.

Please note that we do not offer refunds for buyer’s remorse or change of mind. Because our products are offered at exclusive prices and limited quantities, all sales are final unless there is an issue with the product itself.

For any questions please contact info@nuvofficial.com

Damaged or Incorrect Product

If your item arrives damaged or with a manufacturing defect, you are eligible for a replacement within 30 days of receiving the product.

To process a replacement, you may be asked to provide photos of the defect to info@nuvofficial.com. Once approved, we will send you a replacement at no additional cost.

After 30 days from the date of delivery, we can no longer offer replacements or reimbursements.

CANCELLATION AND MODIFICATION POLICY

Cancelling an Order

If you need to cancel your order, please email info@nuvofficial.com as soon as possible.

Once your order enters processing or shipping, it can no longer be cancelled.

Modifying an Order

If you need to change your shipping address, product variation, or any details on your order, email info@nuvofficial.com immediately.

Once we begin processing the order, we cannot make any changes.